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Support

        I’m here to help!

Have a question or need help with something? We have a number of free support services that you can use, depending on what you need! Check them out below.

Frequently Asked Questions

"There's something odd going on with my device, help!"

We have a dedicated place for members to help diagnose issues with your devices - the SOS Centre here.

 

If you're still not getting the answers you need, ask a question in our discussion forum here and one of our experts will get back to you!

 

Just click 'Start New Topic' as illustrated below;

"I have an issue with my account"

Use this part of our discussion forum here and we'll usually be able to get back to you within a few hours!

 

Just click 'Start New Topic' as illustrated below;

"I need some help determining what protection my family needs"

Have you used the Protection Selection Tool? First use this - click here.

 

If you have questions about the results, please do book a 1-on-1 consultation with one of our experts here.

"I'm trying to do a task from the protection checklists but need help!"

You can ask anything you want to one of our experts or the wider community in the online discussion forum here.

 

Just click 'Start New Topic' as illustrated below;

 

Alternatively, use the contact form below to email us your question and we can answer it on the next Monthly Q&A Call.

"I want to cancel my membership"

It's sad to see you go but we like to make it easy for you - just go here to your Account page.

 

Just click Subscription > Cancel

 

Before you do, please do use the contact form at the bottom of the page to let us know why you're cancelling. The feedback helps us make the website better for current members and we might be able to help your issue too!

"I need to update my payment details"

You can update your payments details in your account, here.

 

Just click Payment Methods > Add Payment Method

Still not sure what type of support you need?
Get in touch! Fill in the form below to contact me and I’ll assist you with any queries you might have.

  • We will collect, use and protect your data in accordance with our Privacy Policy.

Hacked Social Media Recovery Handbook!

Pop your email into the form below and we'll send you the link to your free handbook!

We hate spam and won't send you mindless marketing emails. We share some internet safety tips. You of course can unsubscribe at any time.

Free Protection Checklist!

Pop your email into the form below and we'll send you the link to your internet safety protection checklists!

We hate spam and won't send you mindless marketing emails. We share internet safety tips. You of course can unsubscribe at any time.

Free Cyber Bullying Handbook!

Pop your email into the form below and we'll send you the link to your free handbook!

We hate spam and won't send you mindless marketing emails. We share some internet safety tips occasionally. You of course can unsubscribe at any time.

Free I've Been Hacked Handbook!

Pop your email into the form below and we'll send you the link to your free handbook!

We hate spam and won't send you mindless marketing emails. We share internet safety tips. You of course can unsubscribe at any time.

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