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SOS Questions

Hacked Manual

I've Been
Hacked Manual

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Have You Received a Suspicious Email?

Have You Received a Suspicious Email?

Go to 'Phishing Emails' on page 12 of the 'I've Been Hacked!' instruction manual (downloadable at the top of the page) or alternatively, watch the video below;

Have You Lost Something?

a. Lost or had your wallet, purse or photographic ID stolen?

Go to ‘You’ve Lost Your Wallet’ on page 6 of the 'I've Been Hacked!' instruction manual (downloadable at the top of the page) or alternatively, watch the video below;

b. Lost or had a device stolen? (e.g. phone/laptop/tablet).

Go to ‘You’ve Lost a Device’ on page 6 of the 'I've Been Hacked!' instruction manual (downloadable at the top of the page) or alternatively, watch the video below;

Got Issues With a Device?

a. Do you have performance issues?

Do you recognise any of the following symptoms?

  • Very slow performance, taking ages to open and close applications.
  • Slow start-up and shut-down.
  • Crashing, e.g. blue screen of death.
  • Missing or additional files, programs or toolbars.
  • Unusual error messages / pop-ups.
  • Anti-virus program turns off or disappears and it won’t turn back on.
  • Unable to open anti-virus websites or being redirected to odd websites when browsing.

If so, go to ‘Malware’ on page 9 of the 'I've Been Hacked!' instruction manual (downloadable at the top of the page) or alternatively, watch the video below;

b. Have you noticed weird stuff appearing on your desktop or when you’re browsing?

Do you recognise any of the following symptoms?

  • You open your browser and see a weird homepage or that your favourites/bookmarks have disappeared.
  • New browser or software toolbars you don't recognise.
  • You can't uninstall a program or you do uninstall it but it re-appears days later.
  • You get expensive phone bills to premium rate numbers.
  • Get incessant pop-up advertisements on your desktop or in your web browser.
  • You notice your mouse moving or activity on
    your screen which you aren’t instigating.

If so, go to ‘Spyware & Grayware’ on page 11 of the 'I've Been Hacked!' instruction manual (downloadable at the top of the page) or alternatively, watch the video below;

c. Is your mouse navigation or screen locked? (perhaps with a message showing)

Do you recognise any of the following symptoms?

  • You notice some of your files are inaccessible.
  • You can see a notification or pop-up requesting money to ‘release files’.
  • Your screen is locked and you cannot navigate anywhere.

If so, go to ‘Ransomware’ on page 10 of the 'I've Been Hacked!' instruction manual (downloadable at the top of the page) or alternatively, watch the video below;

You've Found Something Of Yourself Online That You Don't Like

a. Is somebody trying to impersonate you online?

Someone has setup a Facebook account, Instagram profile, blog, website to pretend to be you.

If this is the case, go to ‘Social Media Hijacking’ on page 13 and 'Stolen Identity' on page 12 of the 'I've Been Hacked!' instruction manual (downloadable at the top of the page) or alternatively, watch the two videos below;

Social Media Hijacking

Stolen Identity

b. Have you accidentally posted unsavoury content of yourself on the internet?

This could be embarrassing photos/videos on a social networking site, an old blog you shared controversial opinions on, an old business website which you want taken down, etc.

If this is the case, go to ‘Removal of Online Content’ on page 14 of the 'I've Been Hacked!' instruction manual (downloadable at the top of the page) or alternatively, watch the video below;

c. Have you discovered the material on a website, blog or social networking site?

You might have discovered the material on a website, blog or social networking site.

If this is the case, go to ‘Cyber Bullying’ on page 17 of the 'I've Been Hacked!' instruction manual (downloadable at the top of the page) or alternatively, watch the video below;

Unrecognised or Malicious Activity On Your Online Account(s)

a. Have you discovered activity you don't recognise on an online account?

Do you recognise any of the following symptoms?

  • You're locked out of an online account.
  • You notice emails being sent from your email account that you don't recognise.
  • Surges in likes, follows or friend requests that you haven’t instigated.
  • Changes to your status updates, photos or profile details.
  • You notice unidentified devices logged in to your account.

If so, go to ‘Social Media Hijacking’ on page 13 of the 'I've Been Hacked!' instruction manual (downloadable at the top of the page) or alternatively, watch the video below;

b. Have you identified unauthorised financial transactions or an attempt to access your credit?

Do you recognise any of the following symptoms?

  • Unrecognised transactions on your bank account.
  • Withdrawal requests from online money management accounts (e.g. investment, pensions, PayPal, Revolut, etc.)
  • Lines of credit (financial products such as mobile phone contracts, credit cards, loans, mortgages, etc.) on your credit file that you did not open.

If so, go to ‘Financial Fraud & Scams’ on page 8 and ‘Stolen Identity’ on page 12 of the 'I've Been Hacked!' instruction manual (downloadable at the top of the page) or alternatively, watch the two videos below;

Financial Fraud & Scams

Stolen Identity

c. Has a friend or colleague asked you about strange emails coming from your account?

This includes messaging services such as MSN messenger, Facebook messenger, dating site messaging, etc.

If this is the case, go to ‘Hacked Email’ on page 13 of the 'I've Been Hacked!' instruction manual (downloadable at the top of the page) or alternatively, watch the video below;

Are You Receiving Unwanted or Threatening Messages/Emails?

a. Is someone threatening to release sexually explicit video or images of you unless you pay them or do something they want?

This includes someone who has posted fake sexual media of you online or has already sent it to your social circle.

If this is the case, go to ‘Sextortion & Revenge Porn’ on page 22 of the 'I've Been Hacked!' instruction manual (downloadable at the top of the page) or alternatively, watch the video below;

b. Have you received threats or harassment via email, instant messaging or social media?

• These are cases that are more than fleeting in their nature, i.e. more persiistent harrassers.
• Often from anonymous people who refuse to identify themselves.

If this is the case, go to ‘Cyber Stalking’ on page 20 of the 'I've Been Hacked!' instruction manual (downloadable at the top of the page) or alternatively, watch the video below;

You've Noticed or Been Notified of Something Suspicious?

a. Have debt collectors, lawyers or other companies got in contact with you regarding legitimate debts or bills you don't recognise?

Go to 'Stolen Identity' on page 12 of the 'I've Been Hacked!' instruction manual (downloadable at the top of the page) or alternatively, watch the video below;

b. Have you received legitimate medical invoices for treatment you haven’t had or had health insurance claims unexpectantly rejected?

Go to 'Stolen Identity' on page 12 of the 'I've Been Hacked!' instruction manual (downloadable at the top of the page) or alternatively, watch the video below;

c. Have you received legitimate notification from a government tax office (e.g. HMRC) that multiple tax returns have been submitted in your name or you have income from an unknown employer?

Go to 'Stolen Identity' on page 12 of the 'I've Been Hacked!' instruction manual (downloadable at the top of the page) or alternatively, watch the video below;

d. Have you retrospectively realised that you may have (accidentally or by being coerced) given bank or login credentials to someone you shouldn’t have?

Go to 'Financial Fraud & Scams' on page 8 of the 'I've Been Hacked!' instruction manual (downloadable at the top of the page) or alternatively, watch the video below;

You've Received a Data Breach or Credit File Alert

a. Have you received a breach alert?

These are the alerts which you'd receive if you have already setup a breach monitoring service like BreachAlarm.com

If this is the case, go to ‘You've Received a Breach Alert’ on page 7 of the 'I've Been Hacked!' instruction manual (downloadable at the top of the page) or alternatively, watch the video below;

b. Have you received a credit file alert?

These are the alerts which you'd receive if you have already setup a credit report monitoring service like those offered by Experian, Noddle, Equifax, etc.

If so, go to ‘Financial Fraud & Scams’ on page 8 and ‘Stolen Identity’ on page 12 of the 'I've Been Hacked!' instruction manual (downloadable at the top of the page) or alternatively, watch the two videos below;

Financial Fraud & Scams

Stolen Identity

Your Kids

a. Have you discovered illegal or unsavoury content on a family device?

You've discovered some content or media on a family device you don't like. This might include;

  • Age inappropriate content/media
  • Pornography
  • Violent video games
  • Religious extremism
  • Drug paraphernalia
  • Etc.

If this is the case, go to ‘Found Offensive or Illegal Material’ on page 7 of the 'I've Been Hacked!' instruction manual (downloadable at the top of the page) or alternatively, watch the video below;

b. Has Your Child’s Behaviour Changed Suddenly? (e.g. they abruptly stop or start obsessing over their mobile phone).

Do you recognise any of the following symptoms?

  • They stop using their devices in communal areas.
  • They suddenly delete their social media profiles.
  • They start blocking a number of people.
  • They are exhausted, having difficulty sleeping, or show less interest in eating compared to normal.
  • They’re reluctant going to school or leaving the house.
  • They fall behind in school work.

If this is the case, go to ‘Cyber Bullying’ on page 17 of the 'I've Been Hacked!' instruction manual (downloadable at the top of the page) or alternatively, watch the video below;

Hacked Social Media Recovery Handbook!

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Free Protection Checklist!

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Free Cyber Bullying Handbook!

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We hate spam and won't send you mindless marketing emails. We share some internet safety tips occasionally. You of course can unsubscribe at any time.

Free I've Been Hacked Handbook!

Pop your email into the form below and we'll send you the link to your free handbook!

We hate spam and won't send you mindless marketing emails. We share internet safety tips. You of course can unsubscribe at any time.

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